Delivery
Orders are processed and dispatched within 1–3 business days after being placed.
All orders are shipped via Australia Post or trusted courier partners. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Orders are not processed on weekends or public holidays.
Shipping Rates
Australia
| Shipping Method | Order Value | Price | Delivery Time |
|---|---|---|---|
| Standard Shipping | Under $120 | AUD 10 | 3-7 Business Days |
| Standard Shipping | $120+ | FREE | 3-7 Business Days |
| Express Shipping | Any Amount | AUD 20 | 1-3 Business Days |
New Zealand
| Shipping Method | Order Value | Price | Delivery Time |
|---|---|---|---|
| Standard International | Under $150 | AUD 20 | 7-14 Business Days |
| Standard International | $150+ | FREE | 7-14 Business Days |
International Other Countries
| Shipping Method | Price | Delivery Time |
|---|---|---|
| Standard International | AUD 30 | 10-25 Business Days |
International customers are responsible for any customs duties, taxes, or import charges required by their country.
Wholesale Shipping
Wholesale customers within Australia receive:
| Shipping Method | Order Value | Price |
|---|---|---|
| Standard Shipping | Under $880 (GST Inclusive) | AUD 25 |
| Standard Shipping | $880+ (GST inclusive) | FREE |
Wholesale orders below this amount will be charged standard shipping rates.
Delivery of Goods
Physical goods may be delivered by Australian Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 7 days, depending on the delivery option. Damaged or lost orders should be resolved with Courier company or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of soxbyangus.com.au.
Delivery Delays, Courier Issues & Replacement Shipments
Once an order has been dispatched, delivery is carried out by an independent freight or courier provider. Estimated delivery times are provided as a guide only and may be affected by circumstances outside the reasonable control of Sox by Angus, including courier delays, misrouting, network disruptions, severe weather and other transport issues.
If a shipment is delayed, misdirected or cannot be located, please contact us as soon as possible. Sox by Angus will contact the freight provider, lodge an enquiry or investigation, and follow up with the carrier to resolve the delivery issue.
While the freight provider is investigating the shipment, Sox by Angus will continue to assist and provide updates where available.
If the freight provider subsequently confirms that the shipment has been lost in transit, Sox by Angus will arrange an appropriate resolution for the affected goods, which may include sending a replacement shipment. Sox by Angus may then lodge a claim with the freight provider separately.
A courier delay, misrouting or delivery error does not automatically entitle the customer to a discount, credit or refund on other goods in the same order that have been correctly supplied and delivered.
If a shipment previously confirmed as lost is later delivered after a replacement shipment has already been sent, please contact Sox by Angus. We will arrange a reasonable method for the return or collection of the duplicate goods at no additional cost to the customer.
Alternatively, if the customer would prefer to keep the duplicate goods, this may be arranged by mutual agreement with Sox by Angus.
Customers will not be charged for duplicate or additional goods that they did not agree to purchase.
Any remedy relating to a delayed, missing, damaged or incorrectly delivered shipment will be assessed in relation to the affected goods and the circumstances of the delivery.
Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or other applicable law.
Customs, Duties and Taxes
Sox By Angus is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
Delivery during Christmas Time Period
During Christmas time it's busy season,we can't take responsibility for delivery time window.